Terms & Conditions

Legal & Statutory Information

  • Throughout this website the term NITOUR represents NITOUR Ltd ("the Company"), a company limited by shares and registered in Northern Ireland (company number NI648239).  

  • To simplify the Company's Terms & Conditions, we have broken these down into sections, written in simple plain English, so that it is clear how the contract between the Company and its Client(s) is formed and will operate during the delivery of the service.

  • The person or organisation making the booking and entering into the contract for the provision of services (hereinafter referred to as "the Client") is responsible for the actions of all members of the party using the service, whether or not the Client is present for the journey.  

  • The Terms & Conditions apply regardless of the method of booking used including via the website, by email, by telephone or in person.

  • It is the Client's responsibility to ensure that all members of the party are ready at the agreed collection point on the booked date & time.  The Company will not be responsible or have any liability in respect of a partial refund, or otherwise, if the agreed journey or tour time is reduced in this circumstance or for any other reason which is not its explicit responsibility.

  • The Company provides estimated journey & tour times in good faith but cannot guarantee the completion of a journey at a specific time, or that all sites & attractions will be visited during a tour, as other external factors such as traffic congestion or visitor queues may curtail progress during peak times and therefore no liability is accepted for any real or perceived loss incurred by the client due to such delay or a vehicle breakdown.  It is assumed that the Client has all necessary travel or holiday insurances with a third party provider to protect against any such instances of delay, or other matters such as lost or stolen personal items or baggage, where the Company's liability is limited and therefore no compensation will be made.

  • If the Client has a complaint this can be accepted within 14 days using the email address provided.  

  • If the Client leaves any personal item in the vehicle it will be held by the Company for collection.  In the case where it is not possible for a Client to collect the item, the Company will post it to any location at the prevailing postage cost once payment has been received from the Client.

  • The Company has provided hypertext links to other websites in various sections to help to promote Northern Ireland as a tourist destination and educate potential visitors on the rich history of this country with respect to its people, businesses, culture, history & landmarks.  The Company has no affiliation with any person, organisation or any other body whose image has been used to link to their respective website(s).  The Company does not own any content on those websites, hold any interest in their copyrighted material or endorse any views & opinions published on them.  No commercial benefit has been gained by the Company by providing these links and no responsibility is accepted by the Company should any user of this website copy, replicate or use any of the images for commercial purposes that would breach any copyright rights that any owner may hold.  If any person or organisation advises the Company that they have a copyright interest in any image and do not wish for it to be used as a link on the Company's website then it will be removed immediately.

  • The contract will be governed by the relevant laws, regulations & any other legislation applicable in Northern Ireland.

Booking Fees

  • A 25% deposit will be required at the time of booking.  A booking is not confirmed until you have received a further e-mail confirmation that the Company has accepted your request and a Contract is being formed.

  • Deposit on booking to be made via Paypal or its Credit/Debit Card payment facility.

  • The Company will then forward a copy of your itinerary by email, with contact number and arrangements for your collection and an Invoice quoting the balance to be paid and its due date.

  • All bookings are provisional until accepted by the Company in writing by email with the correct deposit paid.

  • The balance of 75% of the fee will be required at least 14 days before the booking date (or shorter time for Corporate Business by prior agreement).  At that time please advise any changes to the main contact’s mobile number, collection location and any ‘Extras’ required for the booking.  If the balance is not paid by that time and we are unable to get in touch with you to discuss & complete the booking process, then your booking may be re-opened for another client and your deposit will be forfeited.

  • By entering into any contract with the Company through the website or email when a deposit is paid, the client is confirming that they are at least 18 years of age and legally capable of entering into a binding contract.

  • Booking quotations will lapse after two weeks.  Whilst we endeavour not to change the charge for any of our services between the booking date and the date to provide the services, under exceptional circumstances such as a government or market action that significantly increases the cost of providing the service, then we reserve the right to amend the price accordingly.  If the client is not happy with the new price then a full refund will be made for any monies already paid.

  • The Company's aggregate liability for any loss, perceived or actual, arising out of any service provided in full or partially, or information acted on from the contents of this website, in law or otherwise, will not exceed an amount to the value of £500 sterling.

  • All bookings are in Pounds Sterling.  Any ‘Extras’ paid on the day can be paid using the same payment method or by cash in Sterling.

Inside the vehicle

We want you to enjoy your journey with us, but there are certain things that the Company needs to consider for our next Client(s):

  • The maximum number of passengers that can be carried is seven.  No exceptions will be made.  

  • No smoking or eating in the vehicle, except for bottled water.  Whilst the Company does provide complimentary chilled soft drinks, hot drinks & snacks, we ask that these are consumed at the sites being visited or during any comfort break stop.

  • Smoking and the consumption of alcohol is strictly prohibited inside the vehicle.

  • Children must be properly secured at all times in the car seats provided (or your own) and it is the parent's/guardian’s responsibility for this.

  • Any physical damage caused to the car by the Client or any of their party, or if any specialised cleaning is required due to soiling, through negligence, illness or malintent will incur a further charge (at cost) for the vehicle to be valeted and returned to the condition it was in at the time of collection.  It will be the Client's responsibility to cover any costs and by entering this contract for services the Client consents that the Company may seek collection of payment for such cost using the method of payment used by the Client to make the booking.

  • The driver will drive at a safe speed in accordance with the prevailing road conditions, traffic volume & any permanent, or temporary, speed limits.

  • To ensure your safety at all times there will only be tour commentary from the driver when the vehicle is stationary.

  • The driver has the right to refuse entry to any Client or member of the party considered to be under the influence of drugs or a danger to the driver and the safe operation of the vehicle.  If the behaviour of any member of the party is considered threatening or improper during the provision of the service then the journey may be terminated.

  • We reserve the right to substitute the vehicle with an equivalent model under exceptional circumstances.

  • In the event of an accident, the Company's liability is limited to the cover provided by the vehicle's public & private hire insurance.

Outside the Vehicle

  • Certain sites and attractions are not suitable for the young, elderly or people with limited mobility.  Where possible we have provided links on the Company's website to the official websites of these destinations for additional information.  Please note this list is not exhaustive and it is therefore the responsibility of each Client and their party to satisfy themselves with respect to the suitability of each site or attraction that they wish to visit on the trip. If a portion of the trip that you have requested as part of your tour is not suitable for you or any of your party, the Company will not be held responsible for this.

  • The Company accepts no responsibility for any injury to any person, or loss/damage to any possession(s), if such an event occurs during the booking when the Client is visiting any site, attraction or venue.

Change your mind?

  • We understand that sometimes your plans can change or something unexpected happens in your life.  We do our best to be understanding, fair and sympathetic to your situation.  In those circumstances our policy is as follows:

  1. If you cancel more than 14 days in advance of the booking then a full refund will be made, subject to an administration charge of £20.00;

  2. If you cancel between 7&13 days in advance of the booking then a 75% refund will be made i.e. a cancellation fee of 25% of the booking fee will apply, excluding any pre-paid ‘Extras’ which will be refunded in full.  In the interests of welcoming you back at a future date (subject to availability on your chosen date), we will issue a gift certificate in an amount of 25% of the booking fee so that you can use it within 1 year of the original booking date;

  3. If you cancel between 2 & 6 days in advance of the booking then a 50% refund will be made i.e. a cancellation fee of 50% of the booking fee will apply, excluding ‘Extras’ which will be refunded in full.  In the interests of welcoming you back at a future date (subject to availability on your chosen date), we will issue a gift certificate in an amount of 25% of the booking fee so that you can use it within 1 year of the original booking date; or

  4. If you cancel on the day of the booking, or day before the booking, then no refund will be made.

  5. Refunds will be made using the same payment method as your original booking deposit.

HOWEVER, if your cancelled booking can be rebooked with another client for the date that you have cancelled and the Company has no 'out of pocket' expenses, then we may at our discretion refund you the full amount of payment, less the £20 administration charge, regardless of the period of cancellation notice noted in points 1) - 4) above.

For Cruise Excursions only

  • We understand that sometimes events are simply out of your control.  With respect to a pre-booked cruise excursion, if the ship does not dock in Belfast for whatever reason, then a full refund will be made within 3 working days using the payment method you used when booking.

  • If your ship is late docking at the port of collection we may have to curtail the number of stops on your tour. However, we will make a refund to you on a pro-rata time basis, as the late start would not be the Client's fault in these circumstances.

  • If the Client is not back at the vehicle at the agreed time for the return journey on the tour and subsequently misses their embarkation time to leave port there is no liability on the part of the Company.

What happens if the Company can’t provide the service you have booked?

  • If for any reason, and at the Company's discretion, we are unable to fulfil your booking due to circumstances outside of our control such as adverse weather, traffic conditions, political unrest or any other unforeseen matter, then your fee will be refunded in full. 

  • We pride ourselves on our punctuality, however we cannot accept responsibility for circumstances beyond our control or any consequential loss.

  • If we are unable to fulfil your booking due to illness, family bereavement, vehicle breakdown or any other emergency that prevents us from being able to provide the contracted service, then we will make a full refund plus a further sum calculated as 25% of the fee for any inconvenience (subject to a maximum of £100) and cancel the contract without any further liability.

General Terms & Conditions

  • Car parking charges will be passed on at cost, unless previously agreed within the booking fee.

  • If the Client does not appear at the collection point on the outward journey at the agreed time, or make contact within one hour of the agreed time, the fee will not be refunded.  If the Client is more than one hour late back to the collection point for the return journey and has not made contact by mobile phone, then the driver will return to the Company's base.  Note: Exception to this policy is allowed for the outward journey for any cruise ship passengers in case of their ship being delayed docking, however if the Client is not back at the vehicle at the agreed time for the return journey and subsequently misses their embarkation time to leave port there is no liability on the part of the Company.

  • The driver will use the most appropriate route for the journey.  If the Client wishes to use a different route that adds considerable time or mileage to the journey, then this will be charged for using the hourly rate pro-rata for each 15 minute period.

  • All payments are through a reputable secure card merchant provider and no credit card, debit card or bank account details will be known by, or held by, the Company.

  • The Company provides a chauffeured journey between two or multiple locations.  Any information given to Clients by the driver at tourist related sites & attractions is provided in good faith & to the best of our knowledge to be accurate and is only given as a complimentary service to enhance your journey.

  • We pride ourselves on customer service and aim to give the highest level of service to every Client.  If you are unhappy with any element of your time with us we would prefer that you raise it with the driver immediately so that we can rectify the situation.  We are also happy to deal with any queries afterwards using the contact details provided throughout this website.

  • Any notice to be given by you must be provided in writing to our email address.

  • You may not use the content of this website, or distribute it, without the Company's prior written consent.

  • If any provision of these terms & conditions are found to be unenforceable or invalid then they will be severed from the contract, with all other remaining terms & conditions considered to stand and be valid.

  • Nothing contained in these terms & conditions affect the Client's statutory rights.  

NITOUR Ltd

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